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Online payment specific Terms and Conditions and Refund Policy

The confidentiality of your data is protected and ensured by the use of SSL encryption. Online billing sites are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is the process of encrypting data to prevent unauthorized access during its transmission. This enables secure transmission of information, and prevents unauthorized access to data when communicating between the user's computer / phone and the Payment Gateway system, and vice versa.
AllSecure doo Belgrade is certified according to the PCI DSS Level 1 security standard prescribed by Visa and MasterCard rules.
The merchant does not keep credit card numbers on his side and the numbers are not available to unauthorized persons. All our partners are responsible for respecting the principles of privacy.
Please note that all payments will be effected in Euro (EUR). If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of Visa/Mastercard.
When you fill out the booking form and book an airport taxi transfer, you automatically agree to the terms of use.
By paying in advance (including all total prices, the Taxi Provider may cancel the reservation without prior notice if it cannot charge the card and if the balance on the card is 0 on the specified date. It is your responsibility to ensure that payment is on time (and whether your bank, debit card, or credit card information is correct and there is enough money in your account for the contracted transaction).
If you think that you will not arrive on the agreed date or time, or you are prevented from arriving on that date or at the exact scheduled time, contact us by email and tell us when we can expect you, so as not to cancel your reservation. If you are late, the amount you paid for the transfer is not refundable, and we do not bear any responsibility for the consequences (eg cancellation of your reservation in the last 24 hours before the scheduled transfer or any fee on that basis.
If you inform us in due time and at least 24 hours about the change and your inability to come on time and you have already paid the full amount for the service it will be refunded and reduced by 4% because it is a percentage that the Bank takes as a commission transaction and for the cost of sending money to the client's personal address or personal account, which may vary depending on the location and additional costs.
As the booking person, you are responsible for all actions and behavior (related to the Travel Experience) of everyone in the group. You are also responsible for obtaining their permission before giving us their personal information.
Payment of taxi transfers and other transportation services, etc. products on our online store can be made in one of the following ways: payment cards - VISA, Maestro or MasterCard that support online payment. Card payments are made in cooperation with AllSecure doo and Hipotekarna Banka and are made in a secure and certified manner through the AllSecure Payment Gateway, by simply entering data from the payment card.
After entering the card information and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for another purpose.
The transaction will be completed and the amount deducted from your account only when the products are ready for transport and handed over to the courier service. In the event that the payment is not completed, or the amount is not deducted from the account within 14 days of accepting your order, that order will be canceled and deleted. After the expiration of the 14-day period, the money reserved on your account will be released and will be available to you again. After that, you can repeat the same or a new order, and make a payment related to them.
Check with the card issuing bank to see if your card supports online payments.
In the case of a refund to a customer who has previously paid for one of the payment cards, in part or in full, and regardless of the reason for the refund, the refund is made exclusively through the same VISA, Maestro or MasterCard card used for payment. Only if the request for a refund was sent earlier than 24 hours before the scheduled transfer. This means that our bank will, at our request, refund the funds to the cardholder's account.

Online payment process

After selecting desired Starting and Ending destinations You will be offered with several Packages with the description.

Under each Package there is a button with a link saying "Order Now".

After selecting a Package you want click on a button "ORDER NOW" under it. You will be redirected on a page looking like one on a photo below.

On this screen Package preview will be displayed with the price, as well as the order form that you are required to fill.

After filling up required fields you have to options to choose from. To make an online payment click PAY NOW button

After clicking on a PAY NOW button you will be redirected on a preview page like one on a image below. On this page You will be presented with all details about Your reservation. After checking the details and confirming that you agree with Terms and Conditions click on "CHECKOUT NOW" button.

* Now you are redirected to the payment processing page which is hosted by "Allsecure". AllSecure doo Belgrade is certified according to the PCI DSS Level 1 security standard prescribed by Visa and MasterCard rules. This way all your Credit Card data are processed with a highest level of security and we do not have any access or store any of sensitive information on our side.

After filling Your credit card details click on PAY button.

If Your credit card is successfully charged You will be redirected on a success page like one on image below. You will be notified with all details by Email you provided in the Order Form

In case your Credit Card is not charged and there is some problem with the payment you will be redirected on Error page (see image below) with a reason why your card is declined if provided by your bank.